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If you have any questions or concerns regarding our Shipping Policy, contact us or email us at support@apleasantthought.com
Shipping Policy
PROCESSING ORDERS
Orders will be processed and ready for shipping within 1-3 business days (Monday-Friday). Please note, due to the handcrafted nature of our products, some products are made to order and as such, may require longer processing times.
The following items will require 3-5 business days to process:
-Made-to-order jewelry
-Customized products
-Any product that is affected by supply delays (e.g. due to the Covid-19 pandemic). If this is the case, you will be notified within 24 hours of your purchase regarding any possible delays
PACKAGING ORDERS
Each individual product and order are packaged and shipped with care in sustainable, eco-friendly packaging*. Upon receipt, please recycle, reuse, and compost as needed.
*Disclaimer: Due to the nature of our glass products, we use recycled (and recyclable) bubble wrap for cushioning to ensure all products arrive to you safely and undamaged.
SHIPPING ORDERS
We ship orders via Canada Post and customers have the option to select from the following shipping speeds:
CANADA:
-Expedited Parcel – 1-7 business days
-Xpresspost – 1-2 business days
-Priority – Next day
USA:
-Small
Packet USA Air - 5–8 business days
-Expedited Parcel USA - 4–7 business days
-Tracked Packet USA - 4–7 business days
-Xpresspost USA - 2–3 business days
INTERNATIONAL** (OUTSIDE CANADA & THE US):
-International Parcel
-AirInternational Parcel
-SurfaceSmall Packet
-International AirSmall Packet
-International SurfaceTracked
- Packet InternationalXpresspost International
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It is important to note, delivery standards are based on normal delivery conditions and are subject to change without notice based on the carrier. Any delays in shipping after items have been dispatched is out of our control.
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Once an order has been dispatched, confirmation of dispatch along with Canada Post tracking information will we be emailed to the customer. Please allow 48 hours for the tracking information to become available before checking status. If you have not received your order within 14 business days of dispatch, please contact us via email at support@apleasantthought.com with your name and order# and will investigate it for you.
SHIPPING CHARGES
Shipping charges are calculated and displayed at checkout based on your selection of shipping speed.
We offer FREE SHIPPING on orders over $75 within Canada and the US only. This will be applied automatically at checkout if applicable.
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IMPORTART TO NOTE:
We are currently shipping within Canada, the United States and select countries internationally**. We hope to expand worldwide shipping in the future.
**China, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Lebanon, Malaysia, Maldives, Oman, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam, Austria, Belarus, Belgium, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, United Kingdom, Vatican City, South Africa, Brazil, Australia, New Zealand, Mexico
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We are not currently offering local pick up (this is subject to change in the future).
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We do not accept PO Boxes as a valid delivery address. If a PO Box is provided at checkout, we will cancel your order and issue a refund.
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DISCLAIMER ON CUSTOMS CHARGES:
If you are purchasing from the USA or internationally (outside Canada), please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be.
You, the buyer, are responsible for any tariff, duty, taxes, VAT, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs.
RETURNS
A Pleasant Thought accepts returns within 30 days of delivery on any product that has not been opened, used, damaged, burned, or altered (such as surface scraping).
Upon receipt of your return, we will issue a full refund (minus shipping return costs). If your order arrives damaged in any way, please email us as soon as possible at support@apleasantthought.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to make it right for you!
For exceptions to our return policy and more information, please refer to our Return Policy here.
